Trial period and warranty

  • How do the 100-night trial period work?

    At Emma, we understand the importance of being sure that the mattress you choose is truly perfect for you. We also believe that you should try it out in the comfort of your own home. 

    Because the body typically takes an average of 30 days to adapt to a new mattress, we offer you a 100-night trial period with no commitment. This allows you to ensure, at home and while sleeping, that Emma is truly the best mattress for you. We care about your well-being, so if you feel that our mattress isn't suitable for you, we take care of the entire return process and refund your full purchase price. 

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  • Do I get my money back if I don't adapt to the mattress?

    That's right, we guarantee that if the mattress does not meet your needs within the trial period, we will process the return and refund.

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  • What does the warranty cover?

    Emma mattresses are covered by a 10-year warranty on the dimensional stability and durability of the main materials. This warranty is valid from the day the customer receives the mattress. To ensure correct use of the warranty, we ask our customers to send us photographs of the damaged material or materials of the product.


    The warranty covers:


    -Dents, cracks or foam damage caused despite normal use of the product.


    The warranty does not cover:


    -Personal comfort preferences.

    -When the original damage includes, but is not limited to cuts, burns, cracks, liquids or stains. 

    -Replacement of undamaged parts of the Emma mattress. 

    -If the Emma mattress is not obtained through an official supplier.

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  • When does the trial period begin?

    The trial period begins as soon as you receive the product at your home. From that pointyou have 100 nights to determine if it's the perfect mattress for you. 

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  • Do I get a refund if I don't adapt to the mattress

    Absolutely! If the Emma mattress isn't the right fit for you, you can return it with no commitment, and we'll refund the full amount. As soon as the mattress is picked up, we'll refund your money through the same payment method you used for the purchase. Please note that the refund may take up to 14 business days, depending on the payment method. 

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  • How can I request the return of the mattress during the 100-day trial period?

    If you want to initiate the return of your Emma mattress, all you need to do is get in touch with us. We are always available through our email address, hola@emma-colchon.com.mx. 

    Your feedback is important to help us improve our products. We will offer you a solution to any issues you may have with the mattress or assist in processing the return directly. 

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  • Do I need to keep the mattress in the plastic during the trial period?

     
    Certainly not! As soon as you have your new Emma mattresssimply remove the plastic carefully and place the mattress on your bedTo remove the plasticyou will find a small cutter in the box that will be of great helpIf you have more questionsyou can refer to the instructions for unrolling the mattress in the booklet that comes inside the box. In just a few minutes, you will see the mattress starting to take its shape, and within a maximum of 4 hoursit will be fully ready for you to sleep like never before! 

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