After making the payment, Mercado Pago takes 3 to 4 business days to be reflected in your order.

If you forgot to include the payment reference number and your order is still pending after 4 business days, please contact our Customer Service and send us proof of payment, including the following information:

- Name of account holder

- Date of payment

- Amount paid

- Payment reference

- Proof of this

They will proceed to share the information with the appropriate department to review your case.