Emma mattresses are covered by a 10-year warranty on the dimensional stability and durability of the main materials. This warranty is valid from the day the customer receives the mattress. To ensure correct use of the warranty, we ask our customers to send us photographs of the damaged material or materials of the product.

The warranty covers:

-Dents, cracks or foam damage caused despite normal use of the product.

The warranty does not cover:

-Personal comfort preferences.

-When the original damage includes, but is not limited to cuts, burns, cracks, liquids or stains. 

-Replacement of undamaged parts of the Emma mattress. 

-If the Emma mattress is not obtained through an official supplier.