Are there any associated shipping costs of any kind?
No, we want to make it easy for you, so we give you free shipping on all our products to your door. Whether you've bought an Emma mattress, an Emma ...
Fri, 21 Apr, 2023 at 7:27 PM
How long does shipping take?
Delivery time depends on the product and size. You can see the estimated delivery times on the web by selecting the size you want.
Fri, 21 Apr, 2023 at 7:28 PM
How do Emma products arrive?
Emma mattresses and pillows are rolled and vacuum-packed to optimize their transport and respect the environment. Emma beds: base and upholstered bed, a...
Fri, 21 Apr, 2023 at 7:29 PM
Do you deliver the mattress to my room?
We don't bring the Emma mattress to your room, it is your personal space after all, and we don't put the mattress on your bed. Delivery is made to y...
Fri, 21 Apr, 2023 at 7:30 PM
What happens if I am not available at the time of delivery?
Our carriers have 2 delivery attempts, so in case you are not available the first time, you have a second delivery attempt. In case both delivery attempts h...
Fri, 21 Apr, 2023 at 7:31 PM
My box has arrived damaged and I have not received all the items, what should I do?
Despite being something unusual, sometimes this can happen. Do not worry, you can open your mattress with any sharp object you have at home, and on the othe...
Fri, 21 Apr, 2023 at 7:32 PM