Payment 5

• What payment methods do we have?
• I have made my payment by bank transfer, why is my order still pending?
• How does the payment in up to 12 months without interest work?
• Does this process involve any type of fee or interest?
• How many installments can the payment be divided into?

Delivery 6

• Are there any associated shipping costs of any kind?
• How long does shipping take?
• How do Emma products arrive?
• Do you deliver the mattress to my room?
• What happens if I am not available at the time of delivery?

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Returns 4

• How long does the refund take?
• How does the refund process work if I paid with a credit card or debit card?
• If you haven't opened the product yet but need to return it
• What happens in the case of a return within the 100-night trial period?

Refunds 2

• How long does the refund take?
• How long does the refund take?

Products 14

• How long do I have to leave my mattress once unrolled?
• What is the height of the Emma mattresses?
• What is the firmness of Emma mattresses?
• Can mattress covers be washed?
• How much weight can Emma mattresses support?

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Contact Us 1

• Contact us

Trial period and warranty 7

• How do the 100-night trial period work?
• Do I get my money back if I don't adapt to the mattress?
• What does the warranty cover?
• When does the trial period begin?
• Do I get a refund if I don't adapt to the mattress

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My order 5

• What are the shipping costs?
• How can I cancel a purchase?
• How can I change the products of a purchase?
• Is it possible to pick up the old mattress at the time of delivery?
• How long to keep your mattress in its box?