As soon as you provide us with the return proof of your product, we will process the refund and send you the refund receipt. The time it takes for the a...

If you paid with a credit card, the payment will be refunded to your card. (The refund may take up to 14 days to appear in your account). If you paid with a...

In case you haven't yet opened your Emma product and wish to initiate the return process because you made a size mistake, for example, please contact o...

En el caso de que Emma no sea para ti y quieras tramitar la devolución de tu colchón dentro de las 100 noches de prueba, ponte en contacto con nuestro equi...