Trial period and warranty

How do the 100-night trial period work?
At Emma, we understand the importance of being sure that the mattress you choose is truly perfect for you. We also believe that you should try it out in th...
Mon, 25 Sep, 2023 at 8:48 PM
Do I get my money back if I don't adapt to the mattress?
That's right, we guarantee that if the mattress does not meet your needs within the trial period, we will process the return and refund.
Fri, 21 Apr, 2023 at 8:15 PM
What does the warranty cover?
Emma mattresses are covered by a 10-year warranty on the dimensional stability and durability of the main materials. This warranty is valid from the day the...
Fri, 21 Apr, 2023 at 8:16 PM
When does the trial period begin?
The trial period begins as soon as you receive the product at your home. From that point, you have 100 nights to determine if it's the perfect mattress ...
Mon, 25 Sep, 2023 at 8:58 PM
Do I get a refund if I don't adapt to the mattress
Absolutely! If the Emma mattress isn't the right fit for you, you can return it with no commitment, and we'll refund the full amount. As soon as the...
Mon, 25 Sep, 2023 at 9:00 PM
How can I request the return of the mattress during the 100-day trial period?
If you want to initiate the return of your Emma mattress, all you need to do is get in touch with us. We are always available through our email address, ho...
Mon, 25 Sep, 2023 at 9:02 PM
Do I need to keep the mattress in the plastic during the trial period?
  Certainly not! As soon as you have your new Emma mattress, simply remove the plastic carefully and place the mattress on your bed. To remove the plastic, ...
Mon, 25 Sep, 2023 at 9:08 PM